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Service Laserwelding

Service for Panasonic laser welding systems

Customer assistance

All steps – from the first contact until after the commissioning – are accompanied by us: What good service means to us above all is providing customized assistance. Our team of consultants, application engineers, and technical support staff will be available to answer detailed questions from the very start. We set great stock in building trusting relationships. We carefully nurture the partnerships we develop with our customers.

Feasibility study

 

We take on every challenge. Before giving you with a product recommendation we will conduct a profound feasibility study. Depending on the specifications, we test the welding results for tensile strength and airtightness, and execute microscopy analyses.
Panasonic’s central European laboratory is manned by experienced, highly qualified experts who analyze which plastic parameters offer the optimum quality and weld strength for your particular application. We process every inquiry without delay.

In order to ensure a rapid execution of your feasibility study, please fill in the request form and send it together with your samples to:

Panasonic Electric Works Europe AG
Laser Marking & Processing department
Robert-Koch-Strasse 100
85521 Ottobrunn
Germany

Feasibility study from Panasonic, laser welding systems

Project assistance

Our team of consultants, application engineers, and technical support will be available from the very start of your project. Panasonic supports customers all the way, from the idea for a product right up to serial product of the finished component. It is important for us to be involved from the very beginning to avoid mistakes later during laser welding. We will be happy to assist you in every stage of the project – from selecting suitable materials to producing joining parts and finally when welding the plastic components. During our consulting activities, we place great emphasis on the analysis of the material so that you will get convincing results.

Customer assistance Panasonic laser welding system

Installation

You can utilize Panasonic’s laser welding systems as manual manufacturing workplaces or implement them into your production line. During the installation, we pay particular attention to the existing facilities and conditions in the production environment of our customers. The specially trained employees at the Panasonic Service Center take care of installing the systems to ensure a smooth, reliable commissioning process.

Installation Panasonic laser welding system

Training

The course can take place according to your wishes, either on site in your company or in the Panasonic laser laboratory. Your employees will get an intensive training and will learn all functions and required parameters for a trouble-free and autonomous handling of the system. The training of our experts focuses on detailed process flows during welding, on running operations, maintenance and on the software usage for the laser welding systems.

Training Panasonic laser welding system

Maintenance

 Every sold laser welding system establishes a long-term and valuable relationship between you and Panasonic. On request, our Service Center undertakes all maintenance work and other services for your laser welding system. This way, a continuous and smooth operation of your laser welding systems can be guaranteed in advance and unplanned machine downtimes are prevented. Select you individual service package depending on your requirements and have better control of your running costs.

When claims come up, i. e. due to technical failure, deviations in delivered quantities or transport damages, please contact our service team directly to enable a quick processing. In this case, please use this return form.

For further information on our technical service, please do not hesitate to contact our Panasonic Service Center: Tel: +49 (0) 89 45354-2251

Maintenance Panasonic laser welding system

Support

At Panasonic, providing fast and flexible support is both a matter of course and an established practice. Our technical support is performed by highly qualified and certified service technicians. They offer competent assistance for all laser welding systems and accessories. You can expect to receive both advice and material assistance from an experienced service team.

Initial orders by phone and service technician deployment requests can be made at any time.

Service call number: +49 (0) 89 45354-2251

Costumer service Panasonic laser welding system

Warehouse

We want our customers to be able to fully concentrate on their core business. We want to ensure your production processes and therefore offer different service packages with maintenance and spare part delivery options. Profit from our worldwide spare part service and the optimum product quality of Panasonic original parts – we will supply them in a very short time.

Panasonic Warehouse

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